Since its founding in 2013, the free mental health support service Crisis Text Line has focused on using data and technology to better aid those who reach out for help.
Unlike helplines that offer assistance based on the order in which users dialed, texted, or messaged, Crisis Text Line has an algorithm that determines who is in most urgent need of counseling. The nonprofit is particularly interested in learning which emoji and words texters use when their suicide risk is high, so as to quickly connect them with a counselor. Crisis Text Line just released new insights about those patterns.
Based on its analysis of 129 million messages processed between 2013 and the end of 2019, the nonprofit found that the pill emoji, or 💊, was 4.4 times more likely to end in a life-threatening situation than the word suicide. Read more…
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