How to Contact TikTok Support
By TechEvangelistSEO Team · Updated August 2026
How to contact TikTok support: Best method is in-app: Profile > Settings and Privacy > Report a Problem. For business: business-support@tiktok.com. Creator issues: creator-marketplace-support@tiktok.com. No public phone number exists. Response times vary from hours to weeks.
Method 1: In-App Report (Best for Most Issues)
This is the primary way TikTok handles user issues. It creates a ticket with a tracking number.
- Open the TikTok app and go to your Profile.
- Tap the three-line menu (top right).
- Select Settings and Privacy.
- Scroll down and tap Report a Problem.
- Choose a category: Account, Video, Payment, Safety, Technical, etc.
- Describe your issue and add screenshots if helpful.
- Tap Submit. Save the ticket number for follow-up.
Method 2: Email Support (Specific Issues)
TikTok has different email addresses for different types of issues. Use the correct one for faster response.
| Issue Type | Email Address |
|---|---|
| Business/Advertising | business-support@tiktok.com |
| Creator Marketplace | creator-marketplace-support@tiktok.com |
| TikTok Shop/Seller | seller-support@tiktok.com |
| Legal/Law Enforcement | legal@tiktok.com |
| Data Protection/Privacy | dataprotection@tiktok.com |
| Copyright/DMCA | copyright@tiktok.com |
| Press/Media | press@tiktok.com |
Method 3: Account Appeals (Banned/Hacked)
If your account was banned or you lost access, use the appeal process.
- Banned account: Check the notification in the app for an appeal link, or visit tiktok.com/appeal.
- Hacked account: In-app > Report a Problem > Account > Hacked Account. Provide proof of identity.
- Underage appeal: If banned for age, submit government ID at the appeal link.
What Does NOT Work
- No phone number: TikTok does not publish a customer service phone number. Any number claiming to be TikTok support is a scam.
- No live chat: There is no live chat for general users.
- No general email: support@tiktok.com does not exist for regular users.
- Social media DMs: @TikTokSupport on Twitter/X rarely responds to individuals.
Tips for Faster Response
- Use the in-app Report a Problem feature first - it creates an official ticket.
- Include your username, device type, app version, and screenshots.
- Be specific: "Video ID 123456789 won't upload" vs "Upload broken".
- Check TikTok's Help Center (support.tiktok.com) for common solutions first.
- For business accounts, use the dedicated business email - they prioritize paying customers.
Related Guides
How to Delete TikTok Account
If you want to leave TikTok
TikTok Video Downloader
Download your videos first
Frequently Asked Questions
How to contact TikTok support?
Best method: In-app Settings > Settings and Privacy > Report a Problem. For business: business-support@tiktok.com. No public phone number exists.
What is TikTok's support email?
Business: business-support@tiktok.com. Creator: creator-marketplace-support@tiktok.com. Legal: legal@tiktok.com. No general user email.
How to report a problem on TikTok?
In app: Profile > three-line menu > Settings and Privacy > Report a Problem. Select category, describe issue, add screenshots, submit.
How to contact TikTok for business?
Business: business-support@tiktok.com. TikTok Shop: seller-support@tiktok.com. Creator Marketplace: creator-marketplace-support@tiktok.com.
How to get TikTok account help?
Login issues: "Forgot password". Banned: tiktok.com/appeal. Hacked: Report a Problem > Account > Hacked Account. No phone support.